Our Courses
Experience learning that empowers both your performance and career growth.
Who We Are
About Us
City of Westminster Academy is a distinguished educational and training institution committed to delivering high-quality professional development programmes. Since our establishment, we have been dedicated to equipping individuals and organisations with the skills and knowledge necessary to excel in their respective fields. With a diverse portfolio of specialised training courses, we cater to both local and international markets, offering innovative, flexible, and customer-focused learning solutions.
Our Vision
To be a pioneering force in professional training and education, recognised globally for setting new standards in learning excellence. We strive to empower individuals and organisations with innovative, industry-relevant skills that drive professional growth, economic progress, and social development.
Our Mission
Our mission is to transform the landscape of vocational training by delivering dynamic, high-quality, and accessible learning experiences. We are committed to:
- Designing cutting-edge programmes that bridge the gap between theory and practice.
- Providing flexible and tailored training solutions that meet the evolving needs of industries.
- Upholding the highest ethical and professional standards while fostering inclusivity and sustainability.
- Collaborating with top experts and institutions to ensure excellence in knowledge delivery and career advancement.
We develop, not just train—enhancing your team’s skills in customer service and call centre operations for lasting success.
We guarantee measurable results, improving efficiency, productivity, sales, and customer retention through proven Human Performance Development strategies.
Our experienced and certified team undergoes rigorous training every six months to stay at the forefront of industry best practices.
Our practical, research-backed methods are tailored to global business needs and available in English, Arabic, and multiple other languages.
With a strong track record and repeat clients across industries, we take pride in delivering exceptional results.
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We DEVELOP, not just train. We go beyond traditional training, focusing on developing your team’s skills in customer service and call centre operations for long-term success.
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We GUARANTEE measurable results. With our extensive experience in Human Performance Development, we ensure tangible improvements in efficiency, productivity, sales, and customer retention. Our approach allows you to track and measure real progress.
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We have a highly EXPERIENCED and accredited team. City of Westminster Academy is recognised for excellence in training and development. Our trainers undergo a rigorous certification process every six months to maintain the highest professional standards.
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We use practical, proven, and industry-best techniques. Our training methods are tailored to trainers themselves, ensuring they can effectively deliver knowledge. We invest heavily in research-backed materials to provide the most relevant and up-to-date content.
- We have a proven track record of excellence. With years of success across multiple industries, we have built a reputation for outstanding training outcomes, with many repeat clients who trust us for their continuous development needs.
Performance Measurement
We develop, not just train—enhancing your team’s skills in customer service and call centre operations for lasting success.
We guarantee measurable results, improving efficiency, productivity, sales, and customer retention through proven Human Performance Development strategies.
Our experienced and certified team undergoes rigorous training every six months to stay at the forefront of industry best practices.
Our practical, research-backed methods are tailored to global business needs and available in English, Arabic, and multiple other languages.
With a strong track record and repeat clients across industries, we take pride in delivering exceptional results.
Five Reasons to Choose City of Westminster Academy
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We DEVELOP, not just train. We go beyond traditional training, focusing on developing your team’s skills in customer service and call centre operations for long-term success.
-
We GUARANTEE measurable results. With our extensive experience in Human Performance Development, we ensure tangible improvements in efficiency, productivity, sales, and customer retention. Our approach allows you to track and measure real progress.
-
We have a highly EXPERIENCED and accredited team. City of Westminster Academy is recognised for excellence in training and development. Our trainers undergo a rigorous certification process every six months to maintain the highest professional standards.
-
We use practical, proven, and industry-best techniques. Our training methods are tailored to trainers themselves, ensuring they can effectively deliver knowledge. We invest heavily in research-backed materials to provide the most relevant and up-to-date content.
- We have a proven track record of excellence. With years of success across multiple industries, we have built a reputation for outstanding training outcomes, with many repeat clients who trust us for their continuous development needs.
upcoming courses
| title | date | duration | place |
|---|---|---|---|
| Project Management | 26 February, 2025 | 10 days | İstanbul |
| Customer Experience | 1 March, 2025 | 5 days | İstanbul |
| Customer Experience Excellence | 6 March, 2025 | 5 days | İstanbul |
| Professional Secretarial & Communication Skills | 6 March, 2025 | 5 days | İstanbul |
| Project Management Reporting | 8 March, 2025 | 5 days | İstanbul |
| Customer Journey Map (CJM) | 11 March, 2025 | 5 days | İstanbul |
| Report writing and Microsoft skills | 11 March, 2025 | 5 days | İstanbul |
| The New Project Manager | 16 March, 2025 | 5 days | İstanbul |
| Customer Management Strategies (Awareness, Acquisition & Retention | 16 March, 2025 | 5 days | İstanbul |
| Secretarial Excellence: Mastering Modern Office Skills | 16 March, 2025 | 10 days | İstanbul |
need further information?
contact usAccreditation: UKRLP
City of Westminster Academy is officially accredited by the UK Register of Learning Providers (UKRLP), a recognised government registry for verified learning institutions in the UK.
The UKRLP serves as a central platform for UK government departments, agencies, employers, and learners to access and verify key information about education and training providers. Registration with the UKRLP confirms that an organisation is a legally recognised entity in the UK, as validated by official legal sources and in accordance with the stringent UKRLP standards.
This accreditation underscores our commitment to excellence, ensuring that City of Westminster Academy meets the necessary regulatory and quality benchmarks required for training providers in the UK. Our registration reflects our dedication to professionalism, transparency, and credibility, allowing learners and organisations to trust in the quality of our education and training services.
By holding UKRLP accreditation, we reinforce our position as a trusted training provider, dedicated to empowering professionals and fostering continuous learning across various industries.
Our Clients
