Course Overview

The role of office professionals has significantly evolved, requiring a broader skill set that encompasses advanced problem-solving abilities, effective relationship-building, conflict resolution, and sound decision-making. Today's office professionals must be adept at leading with emotional intelligence, taking calculated risks, fostering creativity, collaborating effectively, and representing their teams and managers with strong communication skills.

This comprehensive, interactive course is designed to help participants enhance these essential skills. Upon completion, participants will return to their organizations equipped with the tools to make greater contributions and drive success.

Course Goals

• Take on leadership or independent roles, effectively collaborate with teams, and interact confidently with both peers and managers.
• Enhance communication skills for greater impact in professional settings.
• Develop effective time management techniques to optimize workload and achieve desired outcomes.
• Foster strong relationships with direct managers by adapting to various working styles.
• Apply Emotional Intelligence (EI) to manage conflicts, understand colleagues, and influence others positively.

Advanced Secretary Program

Day 1: Strengthening Core Skills

• The evolving role of office professionals in today’s business landscape.
• Mastering advanced communication techniques.
• Building self-assurance as a strategic tool in the workplace.
• Cultivating assertiveness for professional success.
• Time management techniques for high-pressure situations.
• Enhancing organizational skills to improve workflow.

Day 2: Efficient Workload Management

• Strategic task planning for optimal efficiency.
• Prioritizing and managing workload demands effectively.
• Understanding the organizational landscape and the bigger picture.
• Proactively managing responsibilities and staying in control of tasks.
• Navigating change management within the workplace.
• Setting and achieving measurable goals.

Day 3: Mastering Effective Communication

• Practicing active listening to improve interpersonal interactions.
• Writing effective business correspondence, including letters and emails.
• Perfecting note-taking and minute-writing skills.
• Crafting clear and concise reports.
• Developing impactful presentation skills.
• Designing and delivering presentations that engage and inform.

Day 4: Building Strong Professional Relationships

• Managing personal and professional image and perception.
• Establishing and maintaining effective working relationships.
• Identifying and adapting to various working styles.
• Engaging in productive meetings and collaborative efforts.
• Learning the art of delegation and when it’s appropriate to do so.

Day 5: Emotional Intelligence in Action

• Understanding and influencing workplace behaviors using EI principles.
• Clearly articulating needs, opinions, and expectations.
• Giving and receiving constructive feedback effectively.
• Conflict resolution strategies for creating harmony in teams.
• Leveraging empathy to achieve shared goals and foster collaboration.

By the end of this course, participants will be equipped with advanced skills to perform more effectively in their roles, enhancing both their personal growth and the overall success of their organizations.