Course Overview

This training program is designed to provide senior office managers with comprehensive knowledge and practical skills based on the most advanced global practices. It focuses on enhancing their technical expertise and leadership abilities, enabling them to perform their duties with greater productivity and efficiency. The course will cover essential competencies, responsibilities, and administrative communication techniques. Participants will learn the best practices for managing interactions with both leaders and subordinates, mastering time management, and refining their skills in formal correspondence (letters, memos, reports). Additionally, the course includes practical applications in document management, indexing, and maintaining professional decorum and modern etiquette.

Course Objectives

• Gain a solid understanding of senior office management principles.
• Develop effective planning and scheduling techniques for senior leadership support.
• Strengthen communication skills for efficient interaction with colleagues and superiors.
• Manage complex situations with confidence and professionalism.
• Leverage technology to streamline office operations and reduce reliance on paper-based processes.

Course Outline

Day 1: Introduction to Senior Office Management

• The critical role of senior office managers in organizational success.
• Distinguishing between secretarial and office management roles.
• Key duties and responsibilities of an office manager.

Day 2: Essential Technical Skills for Senior Office Managers

• Drafting and preparing correspondence and reports.
• Managing incoming and outgoing mail effectively.
• Organizing appointments, meetings, and interviews.
• Mastering telephone etiquette and communication.
• Implementing proper document management techniques: preservation, indexing, and archiving.
• Coordinating meetings and preparing detailed minutes.

Day 3: Administrative and Behavioral Skills for Office Managers

• Cultivating interpersonal skills: etiquette, protocol, and professional demeanor.
• Effective team management within senior office environments.
• Understanding different management styles and adapting communication accordingly.

Day 4: Communication Skills for Senior Office Managers

• Defining the concept and types of communication.
• Understanding Davis’ contact model and Johari's Window for self-awareness and interpersonal communication.
• Enhancing vocal communication and body language for leadership presence.
• Identifying office manager types through the Hermann HBDI model.
• Utilizing Perceptual Positions and other communication strategies to manage diverse human patterns.
• The role of language skills in office management success.
• Persuasion and influence techniques to enhance office management effectiveness.
• Real-world applications of communication skills in office settings.

Day 5: Advanced Strategies in Senior Office Management

• Developing efficient file and information management systems.
• Strategies for optimizing office and archive management.
• Mastering correspondence processes: receiving, exporting, and responding to official communications.
• The art of writing formal letters, memos, and reports.
• Techniques for managing meeting agendas and writing effective meeting minutes.
• Applying higher-order thinking skills in office management.
• Encouraging critical thinking and innovation for improved office management.
• Problem-solving, decision-making, and conflict resolution strategies.
• Techniques for managing stress and preventing burnout in the workplace.

By the end of this course, participants will have the necessary skills to perform their duties as senior office managers with increased efficiency, professionalism, and confidence, ultimately contributing to the success and smooth operation of their organizations.