Professional Development Program: Advanced Strategies in Strategic Quality Management

Envisioned as a comprehensive immersion in the realms of strategy and quality, this program aims to equip participants with the essential competencies required to craft meticulous strategic quality blueprints for their organizations. Delving into the historical underpinnings of quality and strategy, this course seamlessly integrates theoretical frameworks with practical applications. Participants will not only learn to scrutinize their organization's current standing but also adeptly identify areas for improvement and future requirements. From the inception of strategic planning to the selection of pivotal initiatives, this course elucidates the strategic planning journey. Furthermore, the session will unravel the process of pinpointing key quality result areas. Armed with a repertoire of tools, skills, and insights, participants will depart primed to embark on their quality departments' strategic odyssey and devise deployment strategies.

Objectives of the Advanced Strategies in Total Quality Management Course

Define quality and strategy concepts with a focus on the core constituents of strategic quality planning.
Conduct a comprehensive analysis of the existing scenario to identify avenues for formulating a strategic quality blueprint.
Formulate strategic objectives for the quality department.
Translate a strategic plan into an actionable operational blueprint.
Explore methodologies for gauging the efficacy of quality strategies, delineating Key Performance Indicators (KPIs), and constructing a balanced scorecard for the quality department.

Course Outline: Advanced Strategies in Total Quality Management

Day 1:
Strategic Quality Management and Strategic Thinking

• Evolution and conceptual frameworks of quality.
• Product and service quality dimensions.
• Components of a quality management system.
• Evaluation of strategic management frameworks.
• Strategic planning and control processes.
• Overcoming barriers to strategic implementation.
• Underlying elements of strategic planning.

Day 2:
Environmental Analysis

• Utilizing situation analysis tools within quality departments.
• Stakeholder analysis in quality realms.
• Crafting quality visions, missions, and statements.
• Setting quality strategic objectives.
• Identifying critical success factors in quality endeavors.
• Key result areas, key performance indicators, core competencies, and values.

Day 3:
Goals, Objectives, and Creative Strategies

• Setting goals, objectives, and targets for the quality division.
• Distinguishing financial versus non-financial objectives.
• Leveraging key result areas in the quality domain.
• Implementing effective strategies for achieving excellence.
• Exemplifying strategic objectives and quality department strategies.
• Transitioning from critical success factors to strategic goals.

Day 4:
Development of Operating Plans

• Enhancing SWOT analyses for strategic purposes.
• Employing the how-how technique for quality-related initiatives.
• Criteria for formulating effective action plans.
• Establishing linkages between goals, strategies, action plans, and budgets.
• Crafting a comprehensive quality department plan.

Day 5:
Measuring Quality Management Strategy Success

• Exploring quality control methodologies.
• Utilizing Key Result Areas (KRAs) for devising KPIs to oversee processes.
• Illustrative examples of quality KPIs.
• Various types of measurement tools.
• Constructing a quality dashboard.
• Implementing the balanced scorecard framework within the quality department.