Professional Development Course: Advanced Cisco Unified Communications Manager and Cisco Call Manager

In the realm of cutting-edge networking solutions, this meticulously crafted advanced training program is tailored to equip participants with a profound comprehension and hands-on experience in the management and configuration of advanced functionalities within Cisco Unified Communications Manager (formerly known as Cisco Unified Call Manager) and Cisco Call Manager. Ideal for IT professionals, network administrators, and engineers seeking to elevate their expertise in Cisco's communication solutions, this course delves deep into the intricacies of these technologies.

Course Objectives

Attain a comprehensive grasp of the architecture and components of Cisco Unified Communications Manager and Cisco Call Manager.
Configure and oversee advanced call routing features, encompassing digit manipulation, route patterns, and route filters.
Implement advanced functionalities such as call admission control, call queuing, and call park/retrieve.
Configure and troubleshoot Cisco IP phones, softphones, and communication devices effectively.
Understand and implement device mobility and extension mobility features.
Configure and integrate advanced collaboration features like unified messaging and video integration.
Implement robust security measures, including secure signaling and media encryption.
Identify and resolve issues pertaining to Cisco Unified Communications Manager and Cisco Call Manager effectively.
Course Structure

Day 1: Cisco Unified Communications Manager Architecture and Components

• Introduction to the architecture of Cisco Unified Communications Manager.
• Overview of key components and their functions.
• Understanding the call processing and signaling flow.

Day 2: Cisco Unified Communications Manager Advanced Call Routing

• Configuration of advanced call routing methodologies.
• Implementation of digit manipulation and transformation techniques.
• Utilization of route patterns, route filters, and translation patterns.
• Exploration of advanced call routing scenarios.

Day 3: Cisco Unified Communications Manager Advanced Call Features

• Configuration of call admission control for effective bandwidth management.
• Implementation of call queuing and call hunting functionalities.
• Configuration of advanced call features like shared lines and barge.

Day 4: Cisco Unified Communications Manager Device Configuration and Mobility

• Configuration and troubleshooting of Cisco IP phones and softphones.
• Implementation of device mobility and extension mobility features.
• Exploration of advanced device configuration scenarios.

Day 5: Cisco Unified Communications Manager Collaboration Features

• Integration and configuration of unified messaging with Cisco Unity Connection.
• Configuration of video integration and conferencing features.
• Implementation of Cisco Emergency Responder for emergency call handling.

Day 6: Cisco Call Manager Architecture and Components

• Introduction to the architecture of Cisco Call Manager.
• Overview of key components and their roles.
• Understanding the call processing and signaling flow within Cisco Call Manager.

Day 7: Cisco Call Manager Advanced Call Routing

• Configuration of advanced call routing within Cisco Call Manager.
• Implementation of call coverage and call hunting features.
• Utilization of digit manipulation and transformation techniques.

Day 8: Cisco Call Manager Advanced Call Features

• Configuration of advanced call features such as call park and call pickup.
• Implementation of call queuing and call hunting schemes.
• Configuration of intercom and paging features.

Day 9: Cisco Call Manager Security and Troubleshooting

• Configuration of security features within Cisco Call Manager.
• Implementation of secure signaling (TLS) and media encryption (SRTP).
• Troubleshooting common issues in Cisco Unified Communications Manager and Cisco Call Manager.

Day 10: Practical Labs and Comprehensive Review

• Engaging in hands-on lab exercises to solidify concepts and skills.
• Reviewing key topics and addressing any lingering queries.
• Concluding the course with a comprehensive review of the covered material.

Conclusion

This specialized course offers intensive training in Cisco Unified Communications Manager and Cisco Call Manager, empowering participants to adeptly manage these solutions. Armed with profound knowledge and practical experience, participants will attain a robust understanding of Cisco Unified Computing, enhancing security and efficiency in communication environments.

For individuals aiming to enhance their skills and obtain certifications in Cisco Unified Communications or Cisco Call Manager, this course serves as an ideal stepping stone towards achieving these objectives. Enroll now to enhance your proficiency in unified communications management and delve into its advanced facets.